Common Questions

  • How do I get Online Booking on my website?

    After Online Booking is enabled for your business, all you need to do to have Online Booking on your website is a standard html page with an iFrame - the iFrame is the widget itself. So, you will need to create a page fo...

    Dec 11, 2014 09:32AM CST
  • What are the System Requirements?

    Recommended system specs for SalonBiz Cloud Computer Operating System Windows: Windows 10 Windows 8 Windows 7 Mac OS: Mac OSX 10.11 El Capitan Mac OSX 10.10 Yosemite Mac OSX ...

    Oct 21, 2015 10:34AM CDT
  • Do I need to backup?

    One of the many benefits of SalonBiz Cloud is that you’ll never have to worry about a backup because all of your info is stored on our servers in a secure data center. This allows you to access your information from any...

    Jul 22, 2013 04:07PM CDT
  • Why can't my staff login?

    If your staff are not able to login to the book using their username and password you create for them, make sure you have selected their Role. From the Business level, go to Staff then Staff Directory, click on the staf...

    Jul 22, 2013 04:07PM CDT
  • How do I add an alternating schedule template ?

    When a staff has an alternating schedule template, create and name a 7 day template. Then, click the add days icon and add an additional 7 days to the template. Once you’ve finished assigning open times and/or blocks t...

    Jan 28, 2014 03:20PM CST
  • How long can I stay logged in to SalonBiz Cloud?

    If your SalonBiz Cloud session sits idle for 15 minutes it will log you out automatically. If you are actively using it, it will not log you out. (this 15 minute idle time is the same for the iPad).

    Jul 22, 2013 04:07PM CDT
  • How can I see who booked an appointment?

    There is a “booked by” function in the software so that you can see who booked the appointment. Click the Book Activity Log button. This will show all activity on the book. You can then use the filter to create option...

    Jul 22, 2013 04:07PM CDT
  • How do you show ALL staff on the book?

    If you want to view all of the staff on the book, even staff who are not working? On the appointment book, uncheck the 'Working staff' check box, this will display all staff even if they are not working on the selected ...

    Jul 22, 2013 04:07PM CDT
  • How do I handle Add-on services?

    The best idea is to enter them as services because then the revenue goes into the correct place for accounting purposes. Even if your add-on services have a small duration you can choose to not put them on the appointmen...

    Jul 22, 2013 04:07PM CDT
  • Why does my Online Booking widget not fit properly in the window on my web page?

    When you add the Online Booking widget to your website and/or Facebook you need to make sure that you copy the appropriate tag or code exactly. You can obtain the code from the online booking admin page for your website ...

    Dec 11, 2014 10:13AM CST
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